IT Support Specialist
7 days ago
Job Summary
Star IT Systems is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Graduate IT Engineer, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- First Point of Contact: Be the primary point of contact for IT-related queries, providing timely and effective solutions to ensure minimal disruption to our clients.
- Issue Escalation: Escalate complex issues to the relevant IT Support team member, ensuring seamless communication and resolution.
- Inventory Management: Maintain accurate inventories of kiosk equipment and procure new equipment as required, ensuring optimal functionality and efficiency.
Requirements:
- Previous IT Support Experience: Possess a strong background in IT support, with a proven track record of providing excellent technical support.
- Microsoft Operating Systems: Demonstrate a solid working knowledge of Microsoft-based operating systems, including installation, configuration, and troubleshooting.
- Software Installation and Configuration: Possess the skills to install and configure software applications, ensuring seamless integration with existing systems.
- Self-Motivation: Demonstrate self-motivation and a strong work ethic, with the ability to work independently with minimal supervision.
- Flexibility: Be flexible with working hours, including evenings, weekends, and Bank Holidays, to ensure 24/7 support coverage.
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