Sales Support Coordinator

3 days ago

StocktononTees, Stockton-on-Tees, United Kingdom Hales Group Full time
Sales Support Administrator

We are seeking a highly motivated and organized Sales Support Administrator to join our dynamic team at Hales Group. As a key member of our sales operations team, you will play a vital role in supporting our sales efforts and ensuring our customers receive exceptional service.

Key Responsibilities:Customer Engagement
  • Provide timely and effective resolutions to customer inquiries and issues.
  • Address and resolve customer queries related to invoices, deliveries, and other matters, ensuring high levels of satisfaction.
Order and Specification Management
  • Accurately compile specifications and maintain accurate company records.
  • Process customer orders, quotations, and invoices with precision and attention to detail.
  • Collaborate with the Operations Director and Production Department to verify accurate lead times for orders.
Sample and Artwork Coordination
  • Ensure timely dispatch of manufactured samples and manage follow-ups efficiently.
  • Oversee artwork requests, liaising continuously with customers and the Production Department until approval is secured.
Building Customer Relationships
  • Foster and maintain strong relationships with existing customers, offering expert advice and assistance to secure and grow profitable business.
  • Regularly reach out to customers via phone and email to prompt for new orders, provide quotes, and ensure their needs are met.
Product Knowledge and Quality Assurance
  • Develop a deep understanding of our full product range, including materials and presentations.
  • Adhere to and be knowledgeable about all relevant sections of the company's Quality Manual and operating procedures.

Please apply within.

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