Sales Coordinator

6 days ago

StocktononTees, Stockton-on-Tees, United Kingdom Imperial Workforce Full time
Sales Coordinator Job Description

Imperial Recruitment Group is seeking a highly skilled Sales Coordinator to join our team. As a Sales Coordinator, you will play a crucial role in ensuring excellent customer service and timely order processing.

Key Responsibilities:
  • Resolve customer service enquiries and complete orders in a timely manner.
  • Key contact for business partners in the sales regions, handling emails and telephone calls.
  • Process orders and drawings within agreed time deadlines, responding to quotations and general enquiries in a timely and professional manner.
  • Manage the order process from placement to invoicing, resolving queries at each step of the process.
  • Liaise with factories and suppliers to ensure customer service excellence.
  • Support Finance to ensure business partner payment/credit terms are adhered to.
  • Archive and invoice orders.
  • Coordinate shipments to business partners in a timely and cost-effective manner.
  • Liaise with the Aftersales Team to resolve aftersales issues and produce remakes as required.
  • Liaise with other departments to create an atmosphere centred on delivering customer service excellence.
  • Manage time and workload effectively to ensure the highest standards of service.
Essential Requirements:
  • Demonstrable experience of sales order processing.
  • Demonstrable experience of handling telephone calls preferably within a service organisation or help desk role where departmental results are achieved by teamwork.
  • Excellent written and verbal communication and interpersonal skills.
  • Ability to demonstrate results delivery.
  • The ability to use judgement, problem solving skills and initiative to provide information and support and to recognise where issues may need to be referred onwards to be addressed by the Sales Office Manager.
  • The ability to work flexibly and respond to change daily.
  • High standard of IT literacy including accounting software, MS Office, advanced Excel skills.

For more information on this opportunity, please contact Imperial Recruitment Group. Due to the high volume of applications, we may not be able to respond to every application, however, if you do not get a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.

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