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Sales Coordinator
2 months ago
Responsibilities:
* Ensure all orders and drawings are processed within agreed time deadlines, with quotations and general enquiries responded to in a timely and professional manner.
* Manage the order process from placement to invoicing, resolving queries at each step of the process.
* Manage the order book for the regions, including advising business partners of any delays to the process.
* Liaise with factories and suppliers to ensure customer service excellence.
* Support Finance to ensure business partner payment/credit terms are adhered to.
* Archive and invoice orders.
* Coordinate shipments to business partners in a timely and cost-effective manner.
* Liaise with the Aftersales Team to resolve aftersales issues and produce remakes as required.
* Liaise with other departments to create an atmosphere centered on delivering customer service excellence for the Company's business partners.
* Manage time and workload effectively to ensure the highest standards of service.
Requirements:
* Demonstrable experience of sales order processing
* Demonstrable experience of handling telephone calls preferably within a service organization or help desk role where departmental results are achieved by teamwork.
* Excellent written and verbal communication and interpersonal skills
* Ability to demonstrate results delivery
* Ability to use judgment, problem-solving skills, and initiative to provide information and support and to recognize where issues may need to be referred onwards to be addressed by the Sales Office Manager
* Ability to work flexibly and respond to change daily
* High standard of IT literacy including accounting software, MS Office, advanced Excel skills
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Please note that due to the high volume of applications, we may not be able to respond to every application. However, if you do not receive a response within 7 days, please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.
Imperial Workforce is an equal opportunities employer and welcomes applications from all qualified candidates.