Luxury Watch Showroom Manager

2 weeks ago

London, Greater London, United Kingdom Watches of Switzerland Full time

Role Overview

We are seeking a highly experienced and passionate Luxury Watch Showroom Manager to lead our team in a prestigious new boutique opening in London's renowned Bond Street. As the face of our brand, you will be responsible for creating an exceptional customer experience within a sophisticated and elegant environment.

Key Responsibilities

  • Develop and implement a customer-centric strategy to elevate the overall client journey.
  • Provide guidance and support to your team, ensuring consistent delivery of exceptional service standards.
  • Cultivate unique and memorable interactions with discerning clientele.
  • Build lasting relationships with customers, fostering loyalty and repeat business.
  • Drive sales performance by motivating and leading your team to achieve ambitious targets.
  • Lead by example on the sales floor, maintaining a welcoming and professional atmosphere.
  • Identify areas for improvement and implement best practices to enhance operational efficiency.
  • Ensure strict adherence to company and brand procedures.
  • Collaborate with senior management in talent acquisition and development initiatives.
  • Design and deliver training programs to enhance team skills and knowledge.
  • Provide constructive feedback and recognition to foster a high-performing team environment.

Requirements

  • Extensive experience in retail management, ideally within the luxury watch sector.
  • A proven track record of successfully managing high-performing teams.
  • An unwavering passion for delivering exceptional customer service.
  • The ability to build and maintain strong client relationships.
  • Strong commercial acumen with experience utilizing CRM systems.

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