Luxury Retail Leader

3 weeks ago


London, Greater London, United Kingdom Watches of Switzerland Full time

Watches of Switzerland is seeking a dynamic and experienced Showroom Director to lead our prestigious flagship location.

As the visionary leader of this team, you will be responsible for cultivating an exceptional client experience and driving business success. Your passion for luxury retail and commitment to excellence will inspire your team to deliver outstanding service and achieve ambitious goals.

Key Responsibilities:

  • Client Experience Excellence: Create a memorable and engaging in-store environment that exceeds client expectations. Mentor and guide your team to provide personalized attention and build lasting relationships with clients.
  • Commercial Acumen: Develop and implement strategies to drive sales growth and foster client loyalty. Motivate your team to actively participate in client development activities and cultivate new business opportunities.
  • Operational Efficiency: Ensure seamless operations and a positive work environment for your team. Oversee back-of-house processes, maintain brand standards, and identify opportunities for continuous improvement.
  • Talent Development: Recruit, train, and develop a high-performing team of retail professionals. Foster a culture of collaboration, learning, and growth within your team.

Requirements:

  • Extensive experience in senior management roles within the luxury retail sector.
  • Proven track record of success in leading and motivating teams to achieve exceptional results.
  • A deep understanding of the luxury market and a passion for delivering exceptional client experiences.
  • Strong commercial acumen and a strategic mindset.
  • Excellent communication, interpersonal, and problem-solving skills.


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