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Luxury Retail Operations Leader
2 months ago
Saint and Sofia is an innovative consumer brand specializing in contemporary luxury fashion and accessories. Our dedication to exceptional design, outstanding service, and sustainability has garnered recognition in prominent publications and established partnerships with esteemed organizations.
As a Luxury Retail Operations Leader at Saint and Sofia, you will play a pivotal role in managing all facets of store operations, ensuring unparalleled customer satisfaction while achieving sales objectives. You will guide a team of passionate sales professionals, nurturing a culture of excellence and delivering a shopping experience that embodies our brand values.
Key Responsibilities:
1. Team Development:
Encourage a supportive and collaborative workplace that promotes teamwork, professional development, and accountability.
Conduct regular performance assessments and provide constructive feedback to enhance both individual and team effectiveness.
2. Sales Strategy and Revenue Growth:
Formulate and execute sales strategies aimed at driving revenue and achieving or surpassing sales goals.
Analyze sales metrics and market trends to uncover growth opportunities and optimize product offerings.
Lead by example in providing personalized sales experiences, building relationships with clients, and maximizing sales potential.
3. Visual Presentation and Store Aesthetics:
Ensure that the store layout and visual merchandising adhere to brand standards and effectively showcase products.
Maintain cleanliness, organization, and visual appeal throughout the store to create an inviting environment for customers.
Collaborate with the corporate team on updates to store layout, product launches, and promotional displays.
4. Inventory Oversight:
Manage inventory control processes, including stock replenishment, product transfers, and markdowns, to optimize inventory levels and reduce shrinkage.
Conduct regular inventory audits and promptly address discrepancies to maintain accurate stock records.
Monitor product performance and recommend stock adjustments based on sales trends and customer preferences.
5. Customer Engagement and Satisfaction:
Promote a customer-focused approach by providing personalized assistance, addressing inquiries or concerns, and ensuring every customer leaves satisfied.
Build long-term relationships with VIP clients through exceptional service, follow-up communication, and exclusive offerings.
Gather customer feedback and utilize insights to continuously enhance the shopping experience and exceed expectations.
Qualifications:
Demonstrated experience in retail management, ideally within the luxury fashion sector.
Strong leadership capabilities with the ability to inspire and motivate a diverse team.
Excellent communication and interpersonal skills, with a commitment to delivering outstanding customer service.
Proficiency in retail operations, including sales forecasting, inventory management, and visual merchandising.
Aptitude for analyzing sales data and market trends to inform business decisions.
Willingness to work a retail schedule, including evenings, weekends, and holidays.
Benefits:
Competitive salary based on experience.
Performance-driven incentives and bonuses.
Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.
Opportunities for career progression within a growing luxury retail organization.
Join our team and contribute to delivering luxury experiences that elevate the retail landscape.
