Luxury Retail Leader

4 weeks ago

London, Greater London, United Kingdom Hästens Full time

Hästens is committed to expanding its brand presence and driving growth. As the Store Manager for Hästens in West London, you will serve as a master in customer experience in our prestigious luxury brand's retail environment. You'll play a vital role in driving profitability and growth, while serving as a role model for your team of Sales Associates, inspiring them to meet and exceed our high expectations.

This role blends leadership, sales acumen, and a passion for luxury products to drive success and uphold the brand's esteemed reputation. We are looking for a unique individual who is more of an entrepreneur than the typical Store Manager and who really is a star at networking and building relationships B2C and B2B.

Your Key Responsibilities

  • Consistently meet goals and manage the store's budget efficiently.
  • Ensure exceptional customer satisfaction and build strong relationships with VIP clients.
  • Lead and develop the store team, ensuring high performance and low employee turnover.
  • Act as a brand ambassador, plan and execute in-store events, and engage with the local community to enhance brand presence.
  • Implement effective loss prevention strategies and ensure the store adheres to safety standards.

We Believe You Are

  • A positive and inspiring leader committed to meeting challenging sales targets together with the team and with a consultative selling approach.
  • An experienced leader within luxury retail who leads by example and has strong interpersonal skills.
  • Passionate about networking (including attending evening events) and developing a pipeline of high-net-worth clients.
  • Entrepreneurial.
  • A people person, brand ambassador and networker who thrives in social situations.
  • Experienced in clienteling and working with CRM systems.
  • Knowledgeable about London, trends and how to interact and communicate with our existing and potential customers locally.
  • Enjoying a fast-paced, high-growth business environment.
  • Creative in identifying fruitful collaborations, events, etc.
  • Truly passionate about luxury design and the finer things in life.

Experience and Requirements

  • At least 5 years' work experience in luxury retail sales.
  • Previous leadership experience.
  • Experience in recruiting, training, and managing a diverse team of employees, with a focus on motivation and performance improvement.
  • Proven track record of meeting or exceeding sales targets and driving business growth.
  • Extensive experience in delivering exceptional customer service, preferably with high-profile or VIP clients.
  • Demonstrated ability to manage daily store operations, including inventory control, budgeting, and visual merchandising.
  • Demonstrated success in B2C with solid negotiation skills.
  • Proficient in MS Office Suite, particularly MS Excel and comfortable working with CRM systems, with a preference for proficiency in Salesforce.
  • Proficiency in data analysis, forecasting, and budgeting.
  • Proven ability to plan strategically to achieve sales objectives.
  • Bachelor's or master's degree in a relevant field.
  • Able to travel to Sweden for training.
  • Fluent in English.
  • Hold a valid driving license.

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