Luxury Retail Team Leader

3 weeks ago


London, Greater London, United Kingdom Hotel Chocolat Group plc Full time
About the Role

We are seeking an experienced Commercial Store Operations Manager to lead our retail team and drive sales and profit growth. As a key member of our store management team, you will be responsible for delivering exceptional customer service and ensuring our stores are highly performing revenue-generating units.

Key Responsibilities:
  • Support the Store Manager in providing leadership and coaching to store team members to achieve their performance goals.
  • Drive store sales and profit growth by maximising commercial opportunities and implementing effective promotions and marketing initiatives.
  • Develop and implement strategies to exceed sales targets and key performance indicators (KPIs).
About You

We are looking for a highly motivated and experienced retail professional with a passion for luxury brands and delivering exceptional customer service.

Requirements:

  • Proven experience in a retail leadership role, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction and sales growth.
  • Natural leadership qualities to inspire and coach a high-performing team.

What We Offer:

  • Competitive salary and bonus scheme.
  • 50% unlimited staff discount on all Hotel Chocolat products.
  • Opportunities for career development and progression.


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