Retail Team Leader for Luxury Chocolate Brand
2 weeks ago
Hotel Chocolat Group plc is a leading premium chocolate brand in the UK, renowned for its high-quality products and exceptional customer service. We are seeking an experienced Retail Team Leader to join our team as an Assistant Store Manager.
About UsWe pride ourselves on being a dynamic and innovative company that offers a unique and engaging work environment. Our stores are open seven days a week, including weekends and evenings, so you must be flexible to meet the needs of our customers.
Job DescriptionThe successful candidate will support the Store Manager in leading the retail team to achieve sales targets and deliver exceptional customer experiences. You will be responsible for driving store sales and profit, maximising commercial opportunities, and ensuring the team meets their performance goals.
Responsibilities- Support the Store Manager in providing excellent leadership to inspire, coach, and develop the retail team members.
- Drive store sales and profit by implementing effective strategies and promotions.
- Aim to exceed store sales targets and Key Performance Indicators (KPIs) through clear communication and teamwork.
- Maximise all commercial opportunities in-store by timely implementation of promotions, offers, and marketing initiatives.
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Natural leadership qualities to motivate and develop a high-performing team.
- A passion for chocolate, our brand, and delivering exceptional customer service.
- Incentives based on performance
- 50% unlimited staff discount to treat yourself and your friends and family
- 70% discount off a stay in our Hotel in St Lucia
- Flexible working arrangements to balance work and personal life
- A chance to work in an exciting, innovative, and expanding company
We encourage new ideas and fresh thinking, and we welcome applicants who can bring their originality to work with us.
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