Chocolate Sales Leader

5 days ago


London, Greater London, United Kingdom Hotel Chocolat Full time

Company Overview

Hotel Chocolat is the UK's favourite premium chocolate brand, renowned for its luxury giftable chocolates, unique drinking chocolate system, and mission to make people and nature happy through chocolate.

We are an expanding company with a strong position in the market, offering a range of products that cater to diverse customer needs. Our vision is to drive success while prioritizing the well-being of our customers, colleagues, cacao farmers, and suppliers.

Salary

The estimated annual salary for this role is £40,000 - £50,000, depending on experience and qualifications. In addition to a competitive salary, we offer incentives based on performance and opportunities for career growth and development.

Job Description

This exciting opportunity is for a Store Manager to support and lead the retail team alongside the Assistant Store Manager. As a Store Manager, you will be responsible for driving store sales and profit plan, maximising commercial opportunities, and ensuring excellent customer service. Your leadership qualities, passion for chocolate, and commitment to our values will be key to your success in this role.

Key Responsibilities:

  • SUPPORT THE STORE MANAGER IN PROVIDING EXCELLENT LEADERSHIP TO INSPIRE, COACH AND DEVELOP YOUR TEAM MEMBERS TO MEET THEIR PERFORMANCE GOALS THROUGH EFFECTIVE COMMUNICATION OF THE HOTEL CHOCOLAT VISION AND VALUES.
  • DRIVE STORE SALES AND PROFIT PLAN AND TAKE ACTION TO MAXIMISE PERFORMANCE.
  • AIM TO EXCEED STORE SALES TARGETS AND KPIs THROUGH CLEAR AND EFFECTIVE COMMUNICATION TO YOUR TEAM.
  • M Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

Required Skills and Qualifications:

  • EXPERIENCE IN A SEASONALLY BUSY AND BESPOKE SELLING ENVIRONMENT, IDEALLY WITHIN A LUXURY BRAND OR RETAILER.
  • DEMONSTRABLE EXPERIENCE IN HIGH SERVICE GUEST INTERACTION.
  • NATURAL LEADERSHIP QUALITIES TO GET THE BEST OUT OF YOUR HIGH PERFORMING TEAM BOTH INDIVIDUALLY AND AS A WHOLE.
  • A PASSION FOR CHOCOLATE, OUR BRAND AND FOR GIVING THE BEST SERVICE TO OUR GUESTS.

Benefits:

  • A COMPETITIVE SALARY
  • INCENTIVES BASED ON PERFORMANCE
  • 50% UNLIMITED STAFF DISCOUNT TO TREAT YOURSELF AND YOUR FRIENDS AND FAMILY
  • 70% DISCOUNT OFF A STAY IN OUR HOTEL IN ST LUCIA
  • WE RECOGNISE THAT OUR EMPLOYEES MAY WISH TO BALANCE THEIR WORK AND FAMILY/HOME LIFE AND THEREFORE WE ARE OPEN TO DISCUSSIONS AROUND FLEXIBLE WORKING
  • A CHANCE TO WORK IN AN EXCITING, INNOVATIVE AND EXPANDING COMPANY


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