Store Manager
4 weeks ago
Hotel Chocolat is a premium chocolate brand with a strong presence in the UK market. We offer a range of luxury products, from giftable chocolates to our pioneering drinking chocolate system, the VelvetiserTM. Our mission is to make people and nature happy through chocolate. We're looking for a Store Manager to support and lead our retail team alongside the Assistant Store Manager.
As a Store Manager, you'll be a people-focused and confident leader with a passion for our products, people, and values. You'll drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
Key responsibilities include:
- Supporting the Store Manager in providing excellent leadership to inspire, coach, and develop team members to meet their performance goals.
- Driving store sales and profit plan and taking action to maximise performance.
- Aiming to exceed store sales targets and KPIs through clear and effective communication to the team.
- Maximising all commercial opportunities in-store through timely implementation of promotions, offers, and marketing initiatives.
Requirements include:
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
- Demonstrable experience in high-service guest interaction.
- Natural leadership qualities to get the best out of a high-performing team both individually and as a whole.
- A passion for chocolate, our brand, and for giving the best service to our guests.
We offer a competitive salary, incentives based on performance, 50% unlimited staff discount, and 70% discount off a stay in our Hotel in St Lucia. We're open to discussions around flexible working and offer a chance to work in an exciting, innovative, and expanding company.
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