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Luxury Retail Operations Leader

2 months ago

London, Greater London, United Kingdom Saint and Sofia Full time
Position Overview

Saint and Sofia is an innovative consumer brand specializing in contemporary luxury fashion and accessories. Our dedication to exceptional design, outstanding service, and sustainability has garnered recognition in prominent publications and through various partnerships.

As a key player in the retail sector, we cater to a diverse clientele across multiple regions. Our operations team comprises professionals with extensive backgrounds in renowned organizations.

Role Summary

In the capacity of Retail Operations Leader at Saint and Sofia, you will oversee comprehensive store management to ensure optimal customer satisfaction and achieve financial objectives. You will guide a team of committed sales professionals, nurturing a culture of excellence and providing an unforgettable shopping experience that embodies our brand values.

Key Responsibilities

1. Team Development:

Encourage a supportive and cooperative work atmosphere that promotes teamwork, professional development, and accountability.

Conduct regular performance assessments and offer constructive feedback to enhance both individual and team effectiveness.

2. Revenue Enhancement:

Formulate and execute sales initiatives to boost revenue and meet or surpass financial goals.

Examine sales metrics and market dynamics to uncover growth opportunities and refine product offerings.

Lead by example in providing tailored sales experiences, building relationships with customers, and maximizing sales potential.

3. Store Presentation and Visual Merchandising:

Ensure that the store layout and visual displays adhere to brand standards and effectively showcase products.

Maintain cleanliness, organization, and visual appeal throughout the store to create an inviting environment for shoppers.

Collaborate with the corporate team on updates to store layouts, product introductions, and promotional displays.

4. Inventory Oversight:

Manage inventory control processes, including stock replenishment, product transfers, and markdowns, to optimize inventory levels and reduce losses.

Conduct regular inventory checks and promptly address discrepancies to maintain accurate stock records.

Monitor product performance and recommend stock adjustments based on sales trends and customer preferences.

5. Customer Engagement and Satisfaction:

Promote a customer-focused approach by delivering personalized assistance, addressing inquiries or concerns, and ensuring every customer departs satisfied.

Build lasting relationships with key clients through exceptional service, follow-up communication, and exclusive offerings.

Gather customer feedback and utilize insights to continuously enhance the shopping experience and exceed expectations.

Qualifications

Demonstrated experience in retail management, ideally within the luxury fashion sector.

Strong leadership capabilities with the ability to inspire and motivate a diverse team.

Excellent communication and interpersonal skills, with a commitment to delivering outstanding customer service.

Proficiency in retail operations, including sales forecasting, inventory management, and visual merchandising.

Ability to analyze sales data and market trends to inform business strategies.

Willingness to work a retail schedule, including evenings, weekends, and holidays.

Benefits

Competitive salary based on experience.

Performance-driven incentives and bonuses.

Comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Opportunities for career progression within a growing luxury retail organization.

Join our team and play a vital role in delivering luxury experiences that redefine the retail landscape.