Luxury Watch Retail Leader

2 months ago

London, Greater London, United Kingdom Watches of Switzerland Full time

Job Summary

The Watches of Switzerland Group is seeking a highly skilled and experienced Showroom Manager to lead our new Rolex Boutique on London's iconic Bond Street. As a key member of our team, you will be responsible for delivering an exceptional client experience, driving sales growth, and developing a high-performing team.

Key Responsibilities

  • Establish a client-centric strategy to ensure the highest level of customer satisfaction.
  • Coach and support the team to deliver exceptional client experiences.
  • Optimize hospitality to create unique and memorable client interactions.
  • Develop strong and meaningful relationships with clients.
  • Manage, support, and motivate the team to achieve sales targets.
  • Play an active role on the sales floor to lead by example and ensure a welcoming environment.
  • Identify efficiencies and enhance best practices.
  • Ensure compliance with all Watches of Switzerland and Rolex procedures.
  • Collaborate with senior management to recruit, retain, and develop talent.
  • Execute development plans for each employee within your team.

Requirements

  • Significant experience in a senior retail management role, ideally within a premium/luxury brand.
  • Experience in managing and developing a high-performing team.
  • Passionate about retail and delivering an exceptional client experience.
  • Proven ability to build and maintain client relationships.
  • Commercially focused.
  • Experience of working with a CRM system.

About Us

The Watches of Switzerland Group is a leading luxury watch specialist with a strong presence in the UK, Europe, and the US. We are committed to delivering exceptional client experiences and building inclusive teams. Our success is based on strong partnerships with prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology.

Our Benefits

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay

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