Hermès Client Host

1 week ago

London, Greater London, United Kingdom Hermès Full time

About the Role

We are seeking a highly skilled and charismatic Client Host to join our team at Hermès. As a Client Host, you will be the face of our brand, providing exceptional customer service and ensuring a seamless experience for our discerning clients.

Key Responsibilities

  • Provide warm and personalized greetings to clients upon arrival, setting the tone for a memorable experience.
  • Engage with clients on the floor, introducing them to relevant team members and ensuring a smooth transition throughout their visit.
  • Coordinate appointments and agendas, personally welcoming clients and ensuring their needs are met.
  • Support the sales and service team by ensuring they take breaks at the right time and providing additional support when needed.
  • Collaborate with the team to ensure all elements of service are available and proposed to clients, including refreshments and concierge services.

Concierge Services

  • Offer recommendations for hotels, restaurants, and other local attractions, fostering relationships with concierge personnel at neighboring hotels.
  • Provide clients with information on local events and exhibitions, ensuring they have a comprehensive understanding of what Mayfair and London have to offer.

Refreshments and Hospitality

  • Offer, prepare, and serve refreshments, teas, and coffees to clients, ensuring their needs are met and exceeded.
  • Manage porcelain and glassware orders, coordinating with the administration manager to ensure seamless execution.

Feedback and Standards

  • Identify areas for improvement and share ideas with the team, ensuring we maintain the highest standards of service.
  • Share best practices and inform management of potential customer complaints or concerns.
  • Contribute to maintaining excellent standards in store at all times, adhering to House procedures and protocols.

Competencies

  • Excellent customer service skills, with a focus on personalized attention and tailored experiences.
  • An enthusiastic attitude, with a passion for delivering exceptional service.
  • Good interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Reliability and flexibility, with a willingness to adapt to changing circumstances.
  • Personable and confident, with a strong sense of self-assurance.
  • Attention to detail, with a focus on delivering precise and accurate service.
  • Team player, with a collaborative approach to working with colleagues.
  • Dynamic and able to work in a high-pressure environment, with a calm and composed demeanor.
  • Impeccable personal presentation, with a focus on maintaining a professional and polished image.

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