Current jobs related to Hermès Client Advisor - London, Greater London - Hermès

  • Hermès Client Host

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will be responsible for enhancing the customer journey by providing exceptional service and ensuring a seamless experience for our clients. Greet customers and create a positive first impression Engage with customers on the floor and introduce them to the relevant team member Plan appointments and...

  • Hermès Client Host

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesEnhance the Customer Journey at HermèsProvide a positive first impression to customers upon entering the storeEngage with customers on the floor and introduce them to the relevant team memberPlan appointments and coordinate the daily agenda, welcoming customers personallyEnsure the sales and service team take breaks at the right time and...

  • Hermès Client Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesEnhance the Customer Journey at HermèsProvide a warm welcome to customers and create a positive first impressionEngage with customers on the floor and introduce them to the relevant team memberPlan appointments and coordinate the agenda of the day, personally welcoming customersEnsure the sales and service team take breaks at the right...

  • Senior Learning and Development Specialist

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled and experienced Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to...

  • Senior Learning and Development Specialist

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled and experienced Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to...

  • Hermès Client Host

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesEnhance the Customer JourneyGreet customers and create a positive first impressionEngage with customers and introduce them to the relevant team memberPlan appointments and coordinate the day's agendaEnsure the sales and service team take breaks at the right timeCoordinate with team members to provide excellent customer serviceSupport in...

  • Sales and Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales and Service Ambassador at Hermès, you will be responsible for delivering an exceptional customer experience, driving sales growth, and supporting the store team. Your key responsibilities will include:Contributing to the store's turnover through active selling and providing excellent customer service.Developing and maintaining...

  • Sales and Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales and Service Ambassador at Hermès, you will be responsible for delivering an exceptional customer experience, driving sales growth, and supporting the store team. Your key responsibilities will include:Contributing to the store's turnover through active selling and providing excellent customer service.Developing and maintaining...

  • Client Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a seamless and memorable experience for our discerning clients.Key Areas of Focus Greet clients with a warm welcome, setting the tone for a positive interaction. Engage with clients...

  • Client Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a seamless and memorable experience for our discerning clients.Key Areas of Focus Greet clients with a warm welcome, setting the tone for a positive interaction. Engage with clients...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting first impression.Engage with clients on the floor, introducing them...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting first impression.Engage with clients on the floor, introducing them...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting impression.Engage with clients on the floor, introducing them to the...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting impression.Engage with clients on the floor, introducing them to the...

  • CRC Client Liaison

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    About the RoleThe Customer Relationship Centre is a key division within the E-commerce and Digital department of Hermès GB subsidiary, serving as the primary contact point for UK and Ireland customers. As a CRC Client Liaison, you will be part of a cohesive and consistent message delivery team, handling inquiries and customer interactions with stores across...

  • Learning and Development Specialist

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to identify training...

  • Learning and Development Specialist

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to identify training...

  • Learning and Development Specialist

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to identify training...

  • Learning and Development Specialist

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to identify training...

  • Learning and Development Specialist

    3 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Senior L&D AdvisorAt Hermès, we are seeking a highly skilled Senior L&D Advisor to join our team. As a key member of our HR department, you will play a critical role in developing and implementing training programs that enhance the performance and skills of our employees.Key Responsibilities:Collaborate with the HR Business Partner to identify training...

Hermès Client Advisor

2 months ago

London, Greater London, United Kingdom Hermès Full time

About the Role

The Customer Relationship Centre is a key division within the E-commerce and Digital department of Hermès GB subsidiary, serving as the primary contact point for all UK and Ireland customers. As a Customer Relationship Specialist, you will play a vital role in providing a cohesive and consistent message to our customers, ensuring a seamless and exceptional customer experience.

Key Responsibilities

  • Manage customer interactions across multiple platforms, including Eptica, Magento, PureCloud, Cegid, and Microsoft Dynamics.
  • Follow up on customer inquiries and interactions, advising and developing sales opportunities.
  • Make outgoing calls to proactively engage with customers, providing personalized styling guidance and support.
  • Foster and maintain long-lasting relationships with customers, balancing commercial and service excellence.
  • Drive initiatives to improve the customer experience and ensure quality relationships with customers and stores.
  • Provide extensive product information, communicate procedures, and ensure follow-up with stores or departments.
  • Collaborate closely with retail stores and Head Office departments to build strong relationships and a close collaboration.

Competencies

  • Empathetic and kind, with a strong sense of service and customer-centric approach.
  • Ability to build and maintain long-lasting relationships with customers, understanding their style needs and preferences.
  • Assertive, with analysis, autonomy, and stress management skills, and a sharp sense of priorities.
  • Agility with Microsoft Office tools and experience in e-commerce, retail, hotel, and hospitality sectors.
  • Team player with excellent interpersonal and communication skills.

Contractual Information

Fully flexible 7 days a week between 8am to 7pm (rotated according to team schedule).

Please Note:

You must hold a valid visa allowing you to work full time for the duration of the contract.