Hermès Client Host

3 weeks ago


London, Greater London, United Kingdom Hermès Full time

Key Responsibilities

Enhance the Customer Journey

  • Greet customers and create a positive first impression
  • Engage with customers and introduce them to the relevant team member
  • Plan appointments and coordinate the day's agenda
  • Ensure the sales and service team take breaks at the right time
  • Coordinate with team members to provide excellent customer service

Support in Leather Department

  • Welcome customers and reassure them
  • Answer customer questions and manage waiting time
  • Offer refreshments and hand over to the sales and service team

Concierge

  • Provide recommendations for hotels, restaurants, and exhibitions
  • Foster relationships with concierge personnel at neighboring hotels

Refreshments

  • Offer and serve refreshments to customers
  • Manage porcelain and glassware orders

Feedback

  • Identify areas for improvement and share ideas
  • Share best practices with the team

Standards

  • Contribute to maintaining excellent standards in the store
  • Demonstrate excellent communication skills

Competencies

  • Excellent customer service skills
  • Enthusiastic attitude
  • Good interpersonal skills

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