CRC Client Liaison
4 weeks ago
About the Role
The Customer Relationship Centre at Hermès is seeking a skilled Customer Relationship Specialist to join our team. As a key member of our front office team, you will be responsible for managing customer interactions across multiple platforms, including phone, email, live chat, and social media.
Key Responsibilities
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Develop and maintain long-lasting relationships with customers, understanding their style needs and preferences.
- Work closely with retail stores and other Head Office departments to ensure seamless customer experiences.
- Provide extensive product information to customers, including stories of the House, characteristics, availability, and procedures.
- Assist customers contacting our stores, guide them, and offer a qualitative and seamless omnichannel experience.
Requirements
- Empathetic and kind, with a strong sense of service and a customer-centric approach.
- Excellent oral and writing skills in English, with the ability to build and maintain long-lasting relationships with customers.
- Assertive, with a capacity for analysis, autonomy, and stress management.
- Agile with Microsoft Office tools and a strong team player.
- Experience in e-commerce, retail, hotel, and hospitality or service-oriented sectors, with a background in dealing directly with an international clientele.
Contractual Information
Fully flexible 7 days a week between 8am to 7pm (rotated according to team schedule).
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