Client Liaison Manager

3 days ago


London, Greater London, United Kingdom Daniel Owen Ltd. Full time
Job Description

We are seeking a highly motivated Client Liaison Manager to join our team at Daniel Owen Ltd. in Northampton.

This role involves providing exceptional customer service to residents, clients, and other stakeholders on refurbishment projects.

The ideal candidate will have excellent communication skills and be able to anticipate customers' needs to ensure positive touch points throughout the customer journey.

Key Responsibilities:

  • Achieve a dynamic customer care service with regular visits to residents where works are underway.
  • Adopt and maintain the CRM system for effective project management.
  • Communicate effectively with clients and stakeholders to keep them informed about project progress.
  • Monitor out of hours calls and follow up as necessary.

The salary range for this position is £28,000 - £32,000 per annum, depending on experience.



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