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UK and Ireland Customer Service Representative
2 months ago
About the Role
The Customer Relationship Centre is a key division within the E-commerce and Digital department of Hermès GB subsidiary, serving as the primary contact point for all UK and Ireland customers. As a Customer Relationship Specialist, you will be part of the front office teams, responsible for managing the relationship of our UK and Irish customers.
Key Responsibilities
- Provide exceptional customer service by following up on all interactions with our UK and Irish customers, advising them, and developing sales.
- Make outgoing calls to have a proactive approach towards certain clients of the House, in a spirit of service.
- Offer personalized styling guidance and support to our customers, aiding them in discovering products that align with their unique style.
- Foster and maintain long-lasting relationships by balancing a commercial mindset with a foremost commitment to service excellence.
- Be a driving force behind any initiative aimed at improving the customer experience.
- Assist our customers contacting our stores, guide them, and offer them a qualitative and seamless omnichannel experience.
- Ensure, as a point of contact, the quality of the relationship with our clients, but also with our stores, in a spirit of service.
- Provide extensive product information to customers, communicate on procedures, and ensure follow-up with the store or department concerned.
- Work closely with the retail stores and other Head Office departments building strong relations and a close collaboration.
Competencies
- Empathetic and kind, you have a strong sense of service and put customers at the heart of your concerns. Keen on tailor-made solutions, you have strong interpersonal skills and excellent oral and writing skills in English.
- Ability to build and maintain long-lasting relationships with customers, understanding their style needs and preferences.
- Assertive, you have a capacity of analysis, autonomy, very good stress management skills, and a sharp sense of priorities.
- You show agility with Microsoft Office tools.
- You appreciate teamwork and are recognized as a great team player.
- You have experience in the e-commerce, retail, hotel, and hospitality or service-oriented sectors and/or have a background in these areas. Experience in dealing directly with an international clientele would be an asset.
Contractual Information
Fully flexible 7 days a week between 8am to 7pm (rotated according to team schedule)
Please Note:
You must hold a valid visa allowing you to work full time for the duration of the contract.
