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Sales and Service Representative

2 months ago

London, Greater London, United Kingdom Hermès Full time
{"Key Responsibilities

1. Sales and Service

• Contribute to the store's turnover through active selling and demonstrate a 'can-do' attitude in all customer interactions.

• Develop knowledge of after-sales support processes and be proactive in familiarizing yourself with merchandise to enhance product knowledge.

• Provide qualitative feedback on products to store management and merchandising teams.

• Deliver exceptional service to all clients.

2. Support

• Support new colleagues and be a 'go-to person' for guidance and assistance.

• Take on additional responsibilities, such as ambassador for VM/CRM/training/digital initiatives.

• Regularly contribute to morning briefs and take ownership of cycle count results within your metier.

3. Client Development

• Ensure strong customer communication during sales and after-sales interactions.

• Accurately capture and record client data in CRM.

• Build and maintain a solid, active client base and enhance it consistently.

• Develop clientelling skills with local clients and gain experience in taking special orders.

4. Standards

• Participate actively in store communications and demonstrate excellent communication skills.

• Maintain store standards and become familiar with daily procedures.

• Handle merchandise with care and consideration.

• Adhere to and uphold House procedures and VM standards.

• Be aware of stock levels within your metier and ensure timely replenishment and organization.

5. Training

• Successfully participate in and complete any training provided.

• Develop training skills to share with colleagues.

KPI's

Service

• Meet ACE index score > 80%

• Support conversion rate for the store

Measurable Targets

• Sales

• Units sold

• Average transaction

• Cross-selling

• UPT

• Hpad usage

• Client creation

• Pre-selling

• Reservation

Client Development

• Support repurchase rate for the store

Competencies

• Demonstrate good team spirit and act as a team player.

• Show warmth and empathy, especially with objections.

• Stay calm and adaptable under pressure.

• Act as a true ambassador of the House.

• Hold high personal standards and take initiative where necessary.

• Constructively challenge the norm.

• Show resilience and composure.

• Show dependability in stock takes, VM changes, etc.

• Possess problem-solving capabilities.

• Be active, flexible, and involved.

• Inspire and motivate through attitude and actions.

• Actively contribute to the store's success with strong sales.

• Lead by example in demonstrating exceptional service standards.

Additional Responsibilities

• Job responsibilities and functions are not limited to the above. As Hermès employees, we must ensure that all functions of our position are represented with the highest level of professionalism.

Job Requirements

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Strong attention to detail and organizational skills

• Ability to adapt to changing priorities and deadlines

• Strong customer service skills

• Ability to work in a multicultural environment

• Strong language skills (English and/or other languages)

• Ability to learn and adapt to new systems and processes

• Strong analytical and problem-solving skills

• Ability to work in a dynamic and fast-paced environment

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Strong attention to detail and organizational skills

• Ability to adapt to changing priorities and deadlines

• Strong customer service skills

• Ability to work in a multicultural environment

• Strong language skills (English and/or other languages)

• Ability to learn and adapt to new systems and processes

What We Offer

• Competitive salary and benefits package

• Opportunities for career growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

• Comprehensive training and development programs

• Access to exclusive employee discounts and perks

• Flexible work arrangements and work-life balance

• Opportunities to work with a global brand and contribute to its success

• Recognition and rewards for outstanding performance

• Opportunities to develop new skills and take on new challenges

• Collaborative and dynamic work environment

• Opportunities to work with a global brand and contribute to its success

• Recognition and rewards for outstanding performance

• Opportunities to develop new skills and take on new challenges

How to Apply

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and contributing to the success of a global luxury brand, please submit your application.

We look forward to hearing from you