Current jobs related to Hermès Client Ambassador - London, Greater London - Hermès

  • Hermès Brand Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Principal ActivitiesWe are seeking a charismatic and knowledgeable Brand Ambassador to join our team at Hermès. As a key representative of our luxury brand, you will be responsible for delivering exceptional customer service, showcasing our exquisite perfume and cosmetics products, and driving sales growth.Key Responsibilities:Provide warm and personalized...

  • Hermès Client Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesEnhance the Customer Journey at HermèsProvide a warm welcome to customers and create a positive first impressionEngage with customers on the floor and introduce them to the relevant team memberPlan appointments and coordinate the agenda of the day, personally welcoming customersEnsure the sales and service team take breaks at the right...

  • Hermès Client Host

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will be responsible for enhancing the customer journey by providing exceptional service and ensuring a seamless experience for our clients. Greet customers and create a positive first impression Engage with customers on the floor and introduce them to the relevant team member Plan appointments and...

  • Brand Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Job Title: Brand AmbassadorAt Hermès, we are seeking a highly skilled and charismatic Brand Ambassador to join our team. As a Brand Ambassador, you will be the face of our brand, responsible for delivering exceptional customer service and promoting our luxury products.Key Responsibilities:Customer Service: Greet customers warmly and provide personalized...

  • Brand Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Job Title: Brand AmbassadorAt Hermès, we are seeking a highly skilled and charismatic Brand Ambassador to join our team. As a Brand Ambassador, you will be the face of our brand, responsible for delivering exceptional customer service and promoting our luxury products.Key Responsibilities:Customer Service: Greet customers warmly and provide personalized...

  • Hermès Client Host

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesEnhance the Customer Journey at HermèsProvide a positive first impression to customers upon entering the storeEngage with customers on the floor and introduce them to the relevant team memberPlan appointments and coordinate the daily agenda, welcoming customers personallyEnsure the sales and service team take breaks at the right time and...

  • Sales and Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales and Service Ambassador at Hermès, you will be responsible for driving sales and providing exceptional customer service. Your key responsibilities will include:• Active selling and contributing to the store's turnover• Demonstrating warmth and patience in all customer interactions, displaying a 'can-do' attitude•...

  • Sales and Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales and Service Ambassador at Hermès, you will be responsible for driving sales and delivering exceptional customer service. Your key responsibilities will include: Contributing to the store's turnover through active selling and demonstrating a 'can-do' attitude in all customer interactions. Developing your knowledge of...

  • Sales Ambassador

    7 days ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales Ambassador at Hermès, you will be responsible for contributing to the store's turnover through active selling, demonstrating warmth and patience in all dealings with customers, and developing your knowledge of after-sales support processes.Contribute to the store's turnover through active selling.Demonstrate warmth and...

  • Client Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a seamless and memorable experience for our discerning clients.Key Areas of Focus Greet clients with a warm welcome, setting the tone for a positive interaction. Engage with clients...

  • Client Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a seamless and memorable experience for our discerning clients.Key Areas of Focus Greet clients with a warm welcome, setting the tone for a positive interaction. Engage with clients...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting first impression.Engage with clients on the floor, introducing them...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting first impression.Engage with clients on the floor, introducing them...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting impression.Engage with clients on the floor, introducing them to the...

  • Client Ambassador

    1 month ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting impression.Engage with clients on the floor, introducing them to the...

  • Sales and Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales and Service Ambassador at Hermès, you will be responsible for delivering an exceptional customer experience, driving sales growth, and supporting the store team. Your key responsibilities will include:Contributing to the store's turnover through active selling and providing excellent customer service.Developing and maintaining...

  • Sales and Service Representative

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Sales and Service Ambassador at Hermès, you will be responsible for delivering an exceptional customer experience, driving sales growth, and supporting the store team. Your key responsibilities will include:Contributing to the store's turnover through active selling and providing excellent customer service.Developing and maintaining...

  • Client Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a seamless and memorable experience for our discerning clients.Key Areas of Focus Greet clients with a warm welcome, setting the tone for a positive interaction. Engage with clients...

  • Client Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a seamless and memorable experience for our discerning clients.Key Areas of Focus Greet clients with a warm welcome, setting the tone for a positive interaction. Engage with clients...

  • Client Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Hermès Full time

    Key ResponsibilitiesAs a Client Host at Hermès, you will play a vital role in enhancing the customer journey. Your primary objective is to provide exceptional service, ensuring a positive and memorable experience for our valued clients.Upon arrival, greet clients warmly and make a lasting impression.Engage with clients on the floor, introducing them to the...

Hermès Client Ambassador

2 months ago

London, Greater London, United Kingdom Hermès Full time
{"Key Responsibilities": "


Key Responsibilities



Enhance the customer journey by providing exceptional service and creating a positive experience.



  • \t

  • Greet customers warmly and make a lasting impression.

    \t

  • Engage with customers on the floor and introduce them to the relevant team member.

    \t

  • Plan appointments and coordinate the agenda to ensure a seamless experience.

    \t

  • Support the sales and service team by ensuring they take breaks at the right time and providing additional support when needed.

    \t

  • Communicate effectively with the team to ensure a smooth customer experience.




Support in Leather Department:



  • \t

  • Welcome customers and make them feel at ease.

    \t

  • Reassure customers and answer their questions.

    \t

  • Manage waiting time effectively and provide a comfortable experience.

    \t

  • Offer a seat, refreshments, or other amenities to enhance the experience.

    \t

  • Hand over customers to the sales and service team to ensure a smooth transition.




Concierge:



  • \t

  • Stay informed about local events and attractions to share with customers.

    \t

  • Provide recommendations for hotels, restaurants, and other local experiences.

    \t

  • Foster relationships with concierge personnel at neighboring hotels.

    \t

  • Ensure that all elements of service are available and proposed to customers.




Refreshments:



  • \t

  • Offer and serve refreshments to customers.

    \t

  • Manage porcelain and glassware orders according to customer needs.

    \t

  • Coordinate orders with the administration manager.

    \t

  • Support the preparation of a light lunch for VIP customers.




Feedback:



  • \t

  • Identify areas for improvement and share ideas with the team.

    \t

  • Share best practices with the team.

    \t

  • Inform management about potential customer complaints.

    \t

  • Inform management or the team about potential customers.




Standards:



  • \t

  • Contribute to maintaining excellent standards in the store at all times.

    \t

  • Demonstrate excellent communication skills.

    \t

  • Maintain store standards and become familiar with daily procedures.

    \t

  • Adhere to and uphold House procedures.

    \t

  • Become acquainted with all metiers.




Competencies:



  • \t

  • Excellent customer service skills.

    \t

  • An enthusiastic attitude.

    \t

  • Good interpersonal skills.

    \t

  • Reliability and flexibility.

    \t

  • Personable and confident.

    \t

  • Attention to detail.

    \t

  • Team player.

    \t

  • Dynamic and able to work in a high-pressure environment.

    \t

  • Impeccable personal presentation.




At Hermès, we are committed to providing an exceptional customer experience.




If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.




Join our team of dedicated professionals who share your passion for excellence and customer satisfaction.




We look forward to hearing from you