Sales and Service Ambassador

2 months ago


London, Greater London, United Kingdom Hermès Full time

About the Role

We are seeking a highly skilled and motivated Sales and Service Ambassador to join our team at Hermès. As a Sales and Service Ambassador, you will be responsible for delivering exceptional customer service and driving sales growth in our store.

Key Responsibilities

  • Contribute to the store's turnover through active selling and demonstrating a 'can-do' attitude in all customer interactions.
  • Develop and maintain a strong knowledge of our products and services to provide expert advice to customers.
  • Support new colleagues and take on additional responsibilities to drive business growth.
  • Build and maintain strong relationships with customers to drive repeat business and loyalty.
  • Participate in store communications and maintain high standards of customer service and store appearance.

Performance Metrics

  • Meet or exceed ACE index score of 80%.
  • Contribute to the conversion rate for the store.
  • Meet or exceed sales targets.
  • Develop and maintain a strong client base.

Competencies

  • Demonstrate good team spirit and act as a team player.
  • Show warmth and empathy in all customer interactions.
  • Stay calm and composed under pressure and adapt to changing situations.
  • Act as a true ambassador of Hermès and uphold the highest standards of customer service.
  • Hold a high level of personal standards and take initiative where necessary.

About Hermès

Hermès is a world-renowned luxury fashion brand that values exceptional customer service and high-quality products. We are committed to delivering an outstanding experience to our customers and are seeking a Sales and Service Ambassador who shares our values and passion for delivering exceptional service.



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