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Service Advisor

2 months ago

Kings Langley, Hertfordshire, United Kingdom Bennett & Game Recruitment Full time

Service Advisor required for a long-standing family business in the agricultural and Ground care industry. This role will be based at the Kings Langley depot.

Candidates will join a busy service department handling engineers and queries regarding Turf machinery and Commercial vehicles, including JCB, Toro, Club Car, Husqvarna, and Isuzu.

Service Advisor Position Overview
  • Book in machines & vehicles, ensuring appointments are convenient for the customer and the company, and align with workshop capacity.
  • Produce accurate job cards, invoices, and customer information, providing relevant details to both the workshop and customers.
  • Liaise with the parts department to ensure parts availability, keeping customers informed.
  • Inform customers on job progress, ensuring authority for any additional work before completion.
  • Collect money/signed authority due prior to releasing a vehicle or machine, and process promptly.
  • Provide customers with explanations of work carried out and recommendations, optimizing additional upselling opportunities.
  • Maintain records of Service customers for follow-ups.
  • Respond to customer inquiries and resolve issues efficiently.

Key Responsibilities:

  • Coordinate service appointments and ensure efficient use of workshop capacity.
  • Manage customer communication and expectations.
  • Collaborate with the parts department to ensure timely parts delivery.
  • Process customer payments and maintain accurate records.
  • Identify opportunities for upselling and provide recommendations to customers.