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Customer Support Specialist

3 months ago

Sunderland, Sunderland, United Kingdom greenbean RPO Full time

About the Role:

As a vital member of the customer service team at Greenbean RPO, you will play a key role in delivering exceptional support to our clients. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries and resolving issues effectively.

Key Responsibilities:

  • Provide outstanding service to customers through various communication channels.
  • Handle customer inquiries with professionalism and empathy.
  • Resolve issues promptly and efficiently, ensuring a positive customer experience.
  • Document customer interactions accurately in the system.
  • Collaborate with team members to improve service delivery.

What We Offer:

  • Competitive salary range of £22,011.00-£24,268.00 per year.
  • Full-time positions with structured shift patterns.
  • Comprehensive training and development programs.
  • Access to a pension scheme with company contributions.
  • Generous annual leave entitlement, increasing with service.
  • Employee benefits package, including free tickets to local attractions.
  • Flexible working arrangements, including potential hybrid options.

Commitment to Diversity:

Greenbean RPO is dedicated to fostering a diverse and inclusive workplace. We believe in providing equal opportunities for all employees and are committed to creating an environment that reflects the communities we serve.

Job Types: Full-time, Permanent

Schedule:

  • Day and night shifts available.
  • Overtime opportunities offered.

Experience: Previous customer service experience is preferred.

Work Location: In-person role.