IT Support Specialist
1 month ago
Atlas Copco UK Holdings Ltd is seeking a skilled IT Support Specialist to join their team. As an IT Support Specialist, you will play a crucial role in providing comprehensive IT support to end-users, ensuring the optimal functioning of information systems, and contributing to the efficiency and productivity of the organization.
Key Responsibilities:- Provide business unit-specific support, particularly for production and customer centres, ensuring seamless IT operations to support key business functions.
- Collaborate with the IT Manager to manage the IT platform, maintaining information systems' optimal performance.
- Handle incoming incidents and service requests from the Service Desk promptly and accurately.
- Support end-users in various IT areas, including MS Office/O365, MS Teams, ERP systems, PC support, LAN/WAN, video/web conferencing, etc.
- Assist the specialist teams with End-user computing, server, network, and telephony infrastructure support.
- Offer guidance to customers and users on IT requirements and best practices.
- Conduct end-user training sessions and IT workshops.
- Participate in assigned projects and manage them effectively.
- Represent Atlas Copco IT on-site as the primary point of contact for IT-related customer needs.
- Maintain the Asset Management database in ServiceNow.
- Update documentation regarding internal IT procedures, following Atlas Copco standards.
- Manage vendor relationships in the IT area.
- Escalate incidents to the IT Manager and Regional End-User Support teams as appropriate.
- Generate reports and statistics related to IT KPI fulfilment.
- Engage in end-user IT training activities.
- Familiarity with ServiceNow helpdesk software.
- Proficiency in Microsoft Office O365.
- Knowledge of PC management software (remote software installation, remote PC support, OS imaging, etc.), with SCCM experience as a bonus.
- Good understanding of Windows Server OS (Versions 2016 - 2019), with Azure experience being advantageous.
- Solid networking knowledge, including LAN/WAN, TCP/IP, VPN, and Cisco hardware familiarity.
- Experience in supporting server hardware, including hypervisors, standalone servers, and SANs, with Dell hardware experience preferred.
- Fluency in English (oral and written) is essential, with proficiency in other languages as a plus.
- ITIL Certified; experience with IT best practices and ITIL principles, ITIL certification desirable.
- Training from day one, with at least 40 hours of training offered per year.
- An excellent benefits package - including a desirable pension scheme.
- A satisfying career - we are passionate about the development & progression of our employees and have high targets and objectives regarding equal opportunities and the promotion of females within our business.
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