Delivery Coordinator

2 weeks ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title - Delivery Coordinator

Reports to - Network Delivery Team Leader

Department - Operations

Salary - up to £24,000

Location - This role can be based out of any Focus Group office

At Focus Group, we are a leading provider of business technology solutions, serving over 30,000 customers across the UK. Our mission is to deliver innovative solutions to businesses of every size, shape, and sector.

We are seeking a highly skilled Delivery Coordinator to join our team. As a key member of our team, you will provide excellent customer service in WLR, SIP, and Broadband Provisioning, as well as Number Management and Porting.

Key Responsibilities
  • Provide WLR, Broadband, SIP, MyInbound, Pending Ceases, Fax2Email, Geographical and Non-geographical Number Porting, and International and Conference number provisioning services to our internal teams, resellers, and customers, keeping each party updated at all times.
  • Interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales.
  • Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
  • Chase, update, and follow through to completion all orders, including escalations in a timely manner.
  • Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team.
Requirements
  • Understanding and experience in some (if not all) of the following: WLR provisioning, Broadband provisioning, SIP Provisioning, Geographical and Non-Geographical Number porting, Fax2Email, International Numbers, MyInbound.
  • Customer service-focused within a telecoms-based company with excellent telephone manner.
  • Exceptional attention to detail with accurate numeracy, written, and data entry skills.
  • A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.

We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply.

We're proud to have built an outstanding place to work where people thrive and are recognized for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Benefits


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