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Service Contract Coordinator

2 months ago

Leicester, Leicester, United Kingdom Mettler Toledo Full time
{"title": "Service Contract Coordinator", "description": "Our Mission and Your Role

We are a leading provider of laboratory equipment, and we are seeking a meticulous and proactive Service Contract Coordinator to ensure the timely renewal of service contracts. This role is essential in delivering outstanding service and support to our clients, thereby maintaining the precision and reliability of their laboratory equipment.

Key Responsibilities:
  • Renewal of contracts within agreed timelines
  • Quotation management: Generate and send quotations to customers within the agreed Service Level Agreement (SLA)
  • Lead management and escalation
  • Contract amendments and customer communication
  • Support to the field sales team as necessary
What You Need to Succeed

To excel in this role, you will need:

  • Strong communication skills
  • Proactive and resourceful approach
  • Excellent attention to detail
  • Technical proficiency
  • Outstanding customer service skills
Our Offer to You

We offer:

  • International career development opportunities
  • Collaborative and dynamic work environment
  • Support for work-life balance and flexible working patterns
  • Opportunities for individual learning and growth
  • Competitive benefits package, including health and wellbeing support
", "lang_code": "en-US"}