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Customer Care Professional
2 months ago
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Frasers Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Communication: Utilize excellent verbal and written communication skills to interact with customers, colleagues, and other stakeholders.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and efficient manner, escalating complex issues to senior team members as needed.
- Team Collaboration: Work collaboratively with colleagues across the organization to ensure seamless customer experiences and achieve business objectives.
- Continuous Improvement: Identify opportunities for process improvements and implement changes to enhance customer satisfaction and operational efficiency.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Customer Focus: Demonstrate a passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
- Technical Skills: Proficient in Microsoft Office applications and able to learn new systems and technologies quickly.
- Problem-Solving: Possess strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Teamwork: Demonstrate a strong ability to work collaboratively with colleagues and contribute to a positive and inclusive team culture.
As a Customer Service Advisor at Frasers Group, you will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits and opportunities for growth and development. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.
