Relationship Manager
1 month ago
We are seeking a skilled Relationship Executive to join our team at Cancer Research UK. As a key member of our fundraising team, you will be responsible for managing individual, group, and corporate supporter relationships to maximize in-year and lifetime value.
Key Responsibilities- Manage initial and ongoing contact for low, mid-value, and light-touch relationships, including individuals, fundraising groups, corporate organizations, and Free Will service acquisitions within the region.
- Provide exceptional customer service to support fundraisers via phone, mail, and email, enhancing their fundraising experience and driving increased income and lifetime value.
- Provide timely contact to supporters at various stages of their fundraising journey, offering rewards, recognition, and fundraising materials as required.
- Support the development of a robust prospect pipeline of opportunities, identifying and cultivating leads with a strong focus on lifetime value to CRUK.
- Identify supporters with high-value potential or specific stewardship requirements across income streams and pass relationships to the Relationship Manager to maximize income and build long-term relationships.
- Responsible for achieving agreed income targets and supporting regional budgets by reporting on and setting monthly targets.
- Work with the wider divisional team to drive supporter recruitment and re-engagement.
- Ensure supporter records are entered and maintained on systems and associated pipelines.
- Experience of providing excellent customer service.
- Strong communication skills, in both verbal and written form, with the ability to influence others using clear, candid communication - predominantly over the phone.
- Good listening skills to build effective and valuable relationships with supporters.
- Excellent organization and time management skills.
- Ability and confidence to solve straightforward problems with the direction, guidance, and support of colleagues.
- Experience of working with colleagues to find new or better ways to do things and to make changes appropriately.
- Excellent attention to detail and experience of entering and managing data in a database system.
- Ability to understand the fundraising or charity/voluntary sector.
As a Relationship Executive at Cancer Research UK, you will be part of a dynamic team working towards a common goal. We offer a generous benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on various products and services, and more. We actively encourage a flexible working culture, recognizing that our employees have lives outside of work.
Join us in our mission to beat cancer and make a difference in the lives of our supporters and the wider community.
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