Engineering Service Director
7 days ago
About the Role
Mansell Recruitment Group is seeking an experienced Service Manager to join their team. As the Service Manager, you will be responsible for leading the service team to deliver exceptional customer service and drive business growth.
Key Responsibilities
- Coordinate resources at the Service Centre to meet customer requirements.
- Develop and implement effective service planning and performance standards.
- Manage a team of field and in-house service engineers to ensure technical and interpersonal skills are developed for future growth.
- Recruit and train new staff as needed.
- Arrange equipment and service training.
- Hold regular team meetings to maximize team potential.
- Advocate for service and equipment sales within the Service team.
- Work closely with service sales to understand customer needs and identify ways services can provide support.
- Contribute to the development of new services for clients.
- Handle customer complaints and repair cost reimbursement requests efficiently.
- Oversee health and safety processes to ensure compliance and promote a safe working environment.
Requirements
- Qualifications in engineering.
- Professional background in servicing technical engineering equipment.
- Proven capacity to manage customer expectations.
- Understanding of how to lead and manage business through relevant KPI.
- Excellent communication style to explain expectations and positively influence team.
- Full UK driving license.
About the Package
Mansell Recruitment Group offers a competitive salary of up to £60k per annum, plus other benefits including bonus and company vehicle.
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