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Director, Engineering Services

2 months ago

Epsom, Surrey, United Kingdom CV Library Full time

Job Summary

We are seeking an experienced Service Manager to join our team at CV Library, a leading manufacturer of engineering equipment. As a Service Manager, you will lead with purpose, drive excellence, and foster a culture of customer-centric service.

Key Responsibilities

  • Coordinate resources at the Service Centre for service jobs based on customer requirements.
  • Implement effective service planning, review performance standards, and create improvement programs.
  • Manage a small team of employees consisting of field and in-house service engineers.
  • Arrange practical equipment and service training.
  • Advocate for service and equipment sales within the Service team.
  • Work closely with service sales to understand customer needs and identify ways services can provide support.
  • Contribute to the development of new services for clients.
  • Handle customer complaints and repair cost reimbursement requests efficiently.

Requirements

  • Qualifications within engineering.
  • Professional background in servicing technical engineering equipment.
  • Strong people management skills.
  • Willingness to travel within the assigned territory and other global locations.
  • Full driving license.

What We Offer

We offer a competitive salary of up to £60k per annum, plus bonus and company vehicle.