Service Manager

2 weeks ago


Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time
About the Role

Mansell Recruitment Group is seeking an experienced Service Manager to lead our client's engineering equipment service team. As a key member of the team, you will be responsible for driving excellence and fostering a culture of customer-centric service.

Key Responsibilities
  1. Coordinate resources at the Service Centre to meet customer requirements.
  2. Implement effective service planning, review performance standards, and create improvement programs to enhance customer satisfaction and profitability.
  3. Manage a team of field and in-house service engineers to ensure seamless service delivery.
  4. Develop and implement practical equipment and service training programs.
  5. Act as a key advocate for service and equipment sales within the Service team.
  6. Collaborate with service sales to understand customer needs and identify opportunities for service support.
  7. Contribute to the development of new services for clients.
  8. Efficiently handle customer complaints and repair cost reimbursement requests.
Requirements

Qualifications in engineering are essential.

Professional background in servicing technical engineering equipment is required.

Strong people management skills are necessary.

Ability to travel within the assigned territory and other global locations as required.

Full UK driving license is a must.

The Offer

A competitive salary of up to 60k per annum, plus bonus and company vehicle.



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