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Customer Service Manager

2 months ago

Epsom, Surrey, United Kingdom Sainsbury's Full time

About the Role:

This is an exciting opportunity to join Sainsbury's as a Customer and Trading Manager, where you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Manage a team of colleagues to ensure excellent customer service and a smooth shopping experience.
  • Develop and implement strategies to drive sales growth and improve customer engagement.
  • Collaborate with other managers to plan and execute store operations, including stock management and visual merchandising.
  • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Provide coaching and training to colleagues to develop their skills and knowledge.

What You'll Need:

  • Proven experience in a customer-facing role, preferably in retail.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The chance to work for a leading retailer with a strong commitment to customer service.