Service Delivery Manager, Customer Services

2 weeks ago

Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
Job Title: Service Delivery Manager, Customer Services

Join Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.

About the Role

This is a unique opportunity to work in a dynamic and fast-paced environment that encourages personal development and fosters growth. You will have the chance to collaborate with different teams across the TFSUK business, gaining knowledge about a variety of sectors. In-depth understanding and experience of policies, processes and frameworks relating to effective vendor management and governance are essential for this role.

Key Responsibilities
  • Manage key supplier and outsourcer relationships, ensuring business objectives and supplier objectives remain aligned and within rules of business conduct.
  • Utilise relevant Management Information (MI) and reporting to allow for sufficient oversight of third parties in relation to quality and operational performance levels.
  • Building strong, effective, close relationships with service providers, encouraging a good customer outcome ethos.
  • Input into reviewing, maintaining, and negotiating of contracts and commercial agreements, working closely with internal procurement and legal teams.
  • Identify trends, understand findings, and share feedback on existing contract performance to get the best out of the third parties.
  • Work within a vendor management framework, creating and maintaining strong governance and controls, including invoice management.
Requirements
  • Deep understanding of the Procurement and Supplier Management Policy and Framework.
  • Minimum of 2 years experience of managing supplier performance in a large, regulated and controlled environment.
  • Experience of balancing priorities in a fast-paced, consistently changing environment to meet tight deadlines.
  • Knowledge of FCA regulations relating to outsourcing and supplier activity.
  • Awareness of Risk, Conduct and Compliance management.
What We Offer

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We offer a range of benefits, including hybrid working, access to attractive car schemes, excellent pension scheme, generous annual leave, private medical healthcare, and more. We are committed to providing a supportive work environment that encourages personal development and fosters growth.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.

  • Service Delivery Manager, Customer Services

    2 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills.About the RoleThis is a key position within our Customer Services team, responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    2 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills.About the RoleThis is a key position within our Customer Services team, responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    6 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    6 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    2 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager, Customer Services to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key...

  • Service Delivery Manager, Customer Services

    2 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager, Customer Services to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key...

  • Service Delivery Manager, Customer Services

    2 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    2 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    7 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    7 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Service Delivery Manager, Customer ServicesJoin Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and...

  • Service Delivery Manager, Customer Services

    2 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager, Customer Services to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key...

  • Service Delivery Manager, Customer Services

    2 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager, Customer Services to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key...

  • Service Delivery Manager, Customer Services

    4 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleAt Toyota Financial Services, we are seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key ResponsibilitiesManage key supplier and...

  • Service Delivery Manager, Customer Services

    4 days ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    About the RoleAt Toyota Financial Services, we are seeking a highly skilled Service Delivery Manager to join our Customer Services team. As a key member of our leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.Key ResponsibilitiesManage key supplier and...

  • Service Delivery Manager

    3 weeks ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    About the RoleMansell Recruitment Group is seeking an experienced Service Delivery Manager to lead our client's service team in delivering exceptional customer experiences.This is a fantastic opportunity for a seasoned professional to join a leading manufacturer of engineering equipment and drive business growth through effective service management.Key...

  • Service Delivery Manager

    3 weeks ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    About the RoleMansell Recruitment Group is seeking an experienced Service Delivery Manager to lead our client's service team in delivering exceptional customer experiences.This is a fantastic opportunity for a seasoned professional to join a leading manufacturer of engineering equipment and drive business growth through effective service management.Key...

  • Service Delivery Manager

    6 days ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    Service ManagerOur client, a leading manufacturer of engineering equipment, is seeking an experienced Service Manager to join their team.The RoleAs the Service Manager, you will be responsible for leading a team of service engineers and developing strategies to improve service delivery, customer satisfaction, and overall profitability.Key...

  • Service Delivery Manager

    7 days ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    Service ManagerOur client, a leading manufacturer of engineering equipment, is seeking an experienced Service Manager to join their team.The RoleAs the Service Manager, you will be responsible for leading a team of service engineers and developing strategies to improve service delivery, customer satisfaction, and overall profitability.Key...

  • Service Delivery Manager

    4 weeks ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time

    About the RoleMansell Recruitment Group is seeking an experienced Service Delivery Manager to lead our client's service team. As a key member of the organization, you will be responsible for driving excellence and fostering a culture of customer-centric service.Key ResponsibilitiesCoordinate resources at the Service Centre to meet customer...

  • Service Delivery Manager

    3 weeks ago

    Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time £60,000

    Job SummaryMansell Recruitment Group is seeking an experienced Service Delivery Manager to lead our engineering equipment service team. As a key member of our operations team, you will be responsible for driving excellence and fostering a culture of customer-centric service.Key Responsibilities:Coordinate resources at our Service Centre for service jobs...