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Service Delivery Manager, Customer Services
2 months ago
Join Toyota Financial Services, KINTO and KINTO JOIN as a Service Delivery Manager, Customer Services and take on a challenging role that requires strong leadership and management skills. As a key member of the Customer Services leadership team, you will be responsible for managing the relationships and services provided by all third-party suppliers and out-source partners.
About the RoleThis is a unique opportunity to work in a dynamic and fast-paced environment that encourages personal development and fosters growth. You will have the chance to collaborate with different teams across the TFSUK business, gaining knowledge about a variety of sectors. In-depth understanding and experience of policies, processes and frameworks relating to effective vendor management and governance are essential for this role.
Key Responsibilities- Manage key supplier and outsourcer relationships, ensuring business objectives and supplier objectives remain aligned and within rules of business conduct.
- Utilise relevant Management Information (MI) and reporting to allow for sufficient oversight of third parties in relation to quality and operational performance levels.
- Building strong, effective, close relationships with service providers, encouraging a good customer outcome ethos.
- Input into reviewing, maintaining, and negotiating of contracts and commercial agreements, working closely with internal procurement and legal teams.
- Identify trends, understand findings, and share feedback on existing contract performance to get the best out of the third parties.
- Work within a vendor management framework, creating and maintaining strong governance and controls, including invoice management.
- Deep understanding of the Procurement and Supplier Management Policy and Framework.
- Minimum of 2 years experience of managing supplier performance in a large, regulated and controlled environment.
- Experience of balancing priorities in a fast-paced, consistently changing environment to meet tight deadlines.
- Knowledge of FCA regulations relating to outsourcing and supplier activity.
- Awareness of Risk, Conduct and Compliance management.
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer. We offer a range of benefits, including hybrid working, access to attractive car schemes, excellent pension scheme, generous annual leave, private medical healthcare, and more. We are committed to providing a supportive work environment that encourages personal development and fosters growth.
How to ApplyIf you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.
