Service Delivery Manager

5 days ago

Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time £60,000

Job Summary

Mansell Recruitment Group is seeking an experienced Service Delivery Manager to lead our engineering equipment service team. As a key member of our operations team, you will be responsible for driving excellence and fostering a culture of customer-centric service.

Key Responsibilities:

  • Coordinate resources at our Service Centre for service jobs based on customer requirements.
  • Implement effective service planning, review performance standards, and create improvement programs.
  • Manage a small team of employees consisting of field and in-house service engineers.
  • Develop and manage the team's technical and interpersonal skills for future growth.
  • Recruit and train new staff as needed.
  • Arrange practical equipment and service training.
  • Hold continuous 1-1 dialogues with the team to maximise their potential.
  • Actively advocate for service and equipment sales within the Service team.
  • Work closely with service sales to understand customer needs and identify ways services can provide support.
  • Contribute to the development of new services for clients.
  • Handle customer complaints and repair cost reimbursement requests efficiently.
  • Oversee health and safety processes in the United Kingdom, ensuring compliance and promoting a safe working environment.

Requirements:

  • Qualifications within engineering.
  • Professional background in servicing technical engineering equipment.
  • Proven capacity to manage customer expectations.
  • Understanding of how to lead and manage business through relevant KPI.
  • People management is of the essence and essential.
  • Excellent communication style to explain expectations, make decisions understandable and positively influence team.
  • Willingsness to travel mainly within the assigned territory as well as other global locations when required.
  • Full UK driving license.

What We Offer:

  • Competitive salary up to £60k per annum.
  • Other benefits including bonus and company vehicle.

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