Service Delivery Specialist
3 days ago
Job Summary:
Penta Consulting is seeking a highly skilled Service Delivery Specialist to provide operational support to our hosted clients and their resources. This role will involve direct liaison with key stakeholders within our hosted clients, leading onboarding and offboarding resources, engaging with global payroll partners, and working with operation leads to ensure exceptional customer service.
Key Responsibilities:
- Provide operational support to hosted clients and their resources
- Lead onboarding and offboarding resources
- Engage with global payroll partners
- Work with operation leads to ensure exceptional customer service
- Manage all hosted resources, ensuring all issues are resolved and liaising with clients and operation leads as needed
- Process administrative tasks on our CRM system, including extensions, amendments, and new placements
- Collaborate with the commercial team on onboarding and work with international compliance partners to support hosted resources
- Track and request updated documentation to support ISO certification
- Ensure all data is tracked on our company CRM system
Requirements:
- Good customer service skills
- Experience using CRM databases
- Effective customer care skills
- Ability to meet deadlines while delivering a service
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