Director of Service Excellence

5 days ago


Epsom, Surrey, United Kingdom Mansell Recruitment Group Full time £60,000
Job Description

Our client, a leading manufacturer of engineering equipment, is seeking an experienced Service Manager to join their team.

Key Responsibilities:
  • Lead the service team to deliver exceptional customer service and drive business growth.
  • Develop and implement effective service planning, performance standards, and improvement programs.
  • Manage a team of field and in-house service engineers to ensure seamless service delivery.
  • Coordinate resources at the Service Centre to meet customer requirements.
  • Act as a liaison between service sales and the service team to understand customer needs and identify opportunities for service support.
  • Contribute to the development of new services for clients and identify areas for service improvement.
  • Handle customer complaints and repair cost reimbursement requests efficiently.
Requirements:
  • Professional background in servicing technical engineering equipment.
  • Strong people management skills and ability to lead a team.
  • Excellent communication and problem-solving skills.
  • Ability to travel within the assigned territory and other global locations as required.
  • Full UK driving license.
What We Offer:
  • Competitive salary up to £60k per annum.
  • Bonus scheme and company vehicle.


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