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Income Officer

2 months ago

London, Greater London, United Kingdom Brackenberry Full time
Job Title: Income Officer

We are seeking a skilled Income Officer to join our team at Brackenberry Ltd. As an Income Officer, you will play a crucial role in assisting a Local Authority in Southwark with the appointment of a Income Officer on a 3-month contract, which is highly likely to be extended at the client's discretion.

Key Responsibilities:

  • To ensure that customers are referred for debt counselling and welfare benefit advice and services that are appropriate to the customer needs and service requirements, with a particular emphasis on assisting vulnerable tenants and/or signposting them to Local Support or external support agencies.
  • To take appropriate and timely action on rent arrears cases, closely monitoring and analysing accounts, working closely with relevant agencies and departments to provide sustainable and affordable debt repayments.
  • To agree arrears repayment plans after negotiating and evidencing a personal budgeting and affordability assessment with the tenant and their representatives.
  • To refer tenants to Local Support for debt / money advice, maximising their income and benefits to pay their rent.
  • To take legal action against tenants who persistently breach their repayment agreements through serving of appropriate notices and following the legal process through to eviction.

Requirements:

  • Educated to O level/GCSE standard or similar qualification.
  • Knowledge of debt management procedures, including legal process, rent and service charge setting principles.
  • Experience in a customer-facing role, ideally in a social housing or income collection.
  • Experienced in the application of housing income collection procedures and policies.

Important Notes:

  • You should be available to work immediately or at short notice.
  • You should have the right to work in the U.K.

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated, all of our roles are temporary, though opening assignments can be and often are extended by clients on a longer-term basis and can sometimes become permanent.

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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Remote Work: No