Polish Language Technical Support Specialist
4 weeks ago
Technical Support Consultant (Polish Speaking) - The Work Shop
Join a dynamic team at The Work Shop as a Technical Support Consultant specializing in Polish language support. This role is ideal for individuals who are fluent in Polish, both written and spoken, and are eager to assist customers with their technical inquiries.
Key Responsibilities:
• Handle customer inquiries via phone and email promptly, adhering to departmental performance standards.
• Analyze and resolve customer issues, providing precise and factual information while escalating complex queries when necessary.
• Enhance your understanding of the company's technology and products continuously.
Essential Qualifications:
• Proven experience in a customer service role, particularly in technical support or inbound call environments.
• Strong proficiency in both English and Polish, with excellent verbal and written communication skills.
• Professional telephone etiquette and the ability to tailor responses based on the customer's technical understanding.
• Educational background equivalent to GCSE level or higher.
• A passion for technology and gadgets is highly desirable.
As a Technical Support Consultant (Polish Speaking), you will play a crucial role in ensuring customer satisfaction and support for our Polish-speaking clientele.
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