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Bilingual Technical Support Consultant

3 months ago

Southampton, Southampton, United Kingdom The Work Shop Full time

Polish Speaking Technical Support Specialist

The Work Shop is seeking a dedicated Technical Support Specialist fluent in Polish to join our dynamic team. In this role, you will provide essential assistance to Polish-speaking clients regarding their technical inquiries and product-related issues.

Key Responsibilities:


• Handle customer inquiries via phone and email, ensuring prompt and effective responses within departmental performance standards.


• Analyze and resolve customer issues, delivering precise and factual information while escalating complex queries when necessary.


• Enhance your understanding of the company's technology and products to provide informed support.

Essential Qualifications:


• Previous experience in a customer service role, ideally within a technical support environment.


• Proficient in both spoken and written Polish and English.


• Strong communication skills with the ability to tailor responses based on the customer's technical knowledge.


• Minimum educational qualifications of GCSE or equivalent.


• A passion for technology and gadgets is highly desirable.

Join us at The Work Shop as a Technical Support Specialist and contribute to our commitment to delivering exceptional customer service.