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Polish Speaking Customer Support Technician

3 months ago

Southampton, Southampton, United Kingdom The Work Shop Full time

Technical Support Specialist (Polish Speaking) - The Work Shop

We are collaborating with a reputable organization seeking to hire a Technical Support Specialist (Polish Speaking) to enhance their dedicated team. Fluency in Polish, both written and spoken, is essential for this role. You will be responsible for providing technical assistance to Polish-speaking clients who have inquiries about their products.

Responsibilities of the Technical Support Specialist (Polish Speaking):


• Address customer inquiries via phone and email promptly, adhering to departmental performance standards.


• Analyze customer issues, delivering precise, factual responses, and escalate inquiries when necessary.


• Continuously expand your understanding of the technologies offered by the organization.

Essential Skills for the Technical Support Specialist (Polish Speaking):


• Proven experience in a customer-centric role, ideally in inbound call handling or technical support.


• High proficiency in both spoken and written English and Polish.


• Strong telephone etiquette with the ability to tailor communication to the customer's technical understanding.


• Educational qualifications equivalent to GCSE level.


• A passion for technology and gadgets will be considered a significant advantage.

The position of Technical Support Specialist (Polish Speaking) offers an exciting opportunity to contribute to a dynamic team.