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Technical Support Specialist
2 months ago
Job Summary:
Endeavour Recruitment Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide technical support and troubleshooting services to clients via phone, email, and in-person
- Assist clients with technical issues related to software, hardware, and network connectivity
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and emerging technologies
Requirements:
- NVQ1/GCSEs and above (or equivalent) in key competencies
- Problem analysis/problem solving
- Attention to detail
- Working in a very pressurized environment
- Understanding of SLAs and KPIs
Desirable Skills:
- Windows Operating System ranging from 2000 – Windows 7
- Borland & SQL
- Visual Basics and C#
About Us:
Endeavour Recruitment Solutions is a leading recruitment agency specializing in IT and technology recruitment. We are committed to providing exceptional service to our clients and candidates.