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Technical Support Specialist

2 months ago


Southampton, Southampton, United Kingdom Endeavour Recruitment Solutions Full time

Job Summary:

Endeavour Recruitment Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting services to clients via phone, email, and in-person
  • Assist clients with technical issues related to software, hardware, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with industry trends and emerging technologies

Requirements:

  • NVQ1/GCSEs and above (or equivalent) in key competencies
  • Problem analysis/problem solving
  • Attention to detail
  • Working in a very pressurized environment
  • Understanding of SLAs and KPIs

Desirable Skills:

  • Windows Operating System ranging from 2000 – Windows 7
  • Borland & SQL
  • Visual Basics and C#

About Us:

Endeavour Recruitment Solutions is a leading recruitment agency specializing in IT and technology recruitment. We are committed to providing exceptional service to our clients and candidates.