Quality Risk Manager

6 days ago

Mitcham, Greater London, United Kingdom DaVita UK Full time
Job Description

About Us

DaVita UK is a leading provider of dialysis care, serving over 2,000 patients across England and Wales. As a part of DaVita International, we are committed to transforming care and improving the quality of life for individuals receiving dialysis treatment globally.

Our Culture

We operate under a Community First, Company Second culture, where our values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfilment, and Fun guide our actions and decisions.

Job Summary

We are seeking a Quality and Risk Manager to join our London Head Office team. As a key member of our organization, you will play a leading role in improving quality across all dialysis units and maintaining ISO accreditation.

Key Responsibilities

  • Quality Improvement
    • Lead accreditation cycles and processes, including ISO.
    • Develop and implement systems and processes to assess quality standards across all areas of activity, including clinics and HQ.
    • Monitor and evaluate the effectiveness of quality improvement programs.
    • Review customer feedback through satisfaction questionnaires and regular visits to renal units.
    • Undertake quality improvement projects as required.
  • Risk Management
    • Implement the risk management framework, in collaboration with the International Head of Risk.
    • Identify and manage relevant risks through regular sessions with the senior management team, incident analysis, and analysis of external factors.
    • Manage and coordinate incident reporting and investigation, identifying trends and mitigating actions.
    • Ensure control frameworks are adequate and up-to-date.
    • Develop and maintain policies and procedures aligned with risk appetite and strategic objectives.
    • Ensure policies and procedures are followed by stakeholders through assurance testing exercises.
    • Process incident data, interpret it, and make recommendations.
    • Support functional leaders in incident investigation and risk-based decision-making.
    • Produce reports, including incident reports and risk monitoring reports, and make recommendations.
    • Champion effective risk governance and promote awareness of relevant issues.
    • Conduct risk assessments and provide recommendations.
    • Ensure action plans are followed up and actioned within agreed timelines.
    • Organize risk management committee meetings and provide recommendations.
    • Monitor external developments in risk and regulation, making recommendations to improve governance.
    • Provide guidance and support in implementing projects.
  • Compliance
    • Ensure compliance with relevant laws, regulations, and standards, including health and safety, and healthcare regulations.
    • Maintain up-to-date knowledge of industry standards and regulatory requirements.
  • Other Duties
    • Provide training and support to staff on quality and risk management practices.
    • Act as a key point of contact for quality and risk management issues.
    • Prepare and present reports on quality and risk management activities to senior management.
    • Maintain accurate records and documentation.
    • Maintain links with external organizations to ensure benchmarking against external bodies.
    • Establish and maintain correspondence and filing systems.
    • Adhere to company policies and procedures.
    • Maintain confidentiality of sensitive information.
    • Maintain and expand professional and personal knowledge and skills.

Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a related field, such as healthcare, business administration, or risk management.
  • Experience in healthcare settings.
  • CQC registered manager preferred.
  • Certifications in quality management or risk management preferred.
  • Experience in quality improvement and risk management roles.
  • Experience in developing and implementing quality and risk management frameworks.
  • Experience of policy ratification and document review.

What We Offer

We offer a competitive salary, commitment to your training and development, 35 days paid leave per year, company pension scheme, and a dynamic, multinational environment.

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