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Technical Support Specialist
2 months ago
GB Retail Claims is a part of the Corporate Risk and Broking (CRB) Business Unit at WTW. The team is comprised of colleagues in the UK and India who work closely with other areas of the business to deliver exceptional client service.
This role offers a unique opportunity to work with a diverse range of claims, including Employers Liability, Public Liability, Personal Injury, Property, Disease, Traditional, Motor, and Uninsured Loss Recovery. As a Technical Support Specialist, you will be responsible for managing an allocation of low-value claims, understanding insurance industry and claims handling processes, and taking individual ownership while working as a team to monitor key client outcomes.
The Role- Manage an allocation of low-value claims.
- Understand Insurance Industry and claims handling.
- Take Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards.
- Compliant with all aspects of the WTW financial processes. Adherence of reserving process within given authority.
- Deal with day-to-day client queries competently, and in line with WTW values.
- Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum.
- A minimum of GCSE's in Maths and English at Level 4 and above.
- Experience in a similar role advantageous but not essential.
- Excellent customer service skills.
- Strong organizational abilities and flexibility to work in a performance-driven environment managing multiple deliverables.
- Proficiency in Microsoft Office and strong experience with applicant tracking systems.
WTW is an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity and believe that difference makes us stronger.
