Technical Support Specialist for Power Generation
4 weeks ago
We are excited to offer a unique opportunity for a skilled Technical Support Specialist to join our team in Suffolk, supporting a leading Power Generating business in Scotland. This 3-month rolling contract will provide a challenging and rewarding experience for the right candidate.
### Job Description
As a Technical Support Specialist, you will be responsible for ensuring the smooth operation of IT systems and providing exceptional customer service to users. Your primary focus will be on troubleshooting issues and resolving incidents in a timely and efficient manner. You will also be involved in installing and configuring computer hardware, software, systems, networks, printers, and scanners, as well as monitoring and maintaining computer systems and networks.
### Key Responsibilities
- Provide desk-side and remote-based end-user support to troubleshoot issues and problems with equipment and/or systems.
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks.
- Set up accounts for new users.
- Repair and replace equipment as necessary.
- Test new technology.
- Administer Microsoft 365.
- Undertake ad-hoc projects as instructed by the IT Manager and Management Team.
- Maintain and update technical documentation regularly.
### Essential Skills and Experience
- 2+ years' experience in a 1st/2nd line support role.
- Good knowledge and experience of ITIL Best Practice.
- Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN.
- Passionate about IT and providing customer service.
- Microsoft products – Azure, Azure AD.
### Package
- £290 per day.
- 3-month rolling contract.
- Fully onsite with the potential for 1 day a week from home.
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