Technical Support Specialist

2 weeks ago


Ipswich, Suffolk, United Kingdom Creovai Full time

Technical Support Specialist

At Creovai, we're searching for an experienced Technical Support Specialist with superb troubleshooting and analytical skills who can solve complicated issues quickly.

Key Responsibilities:

  • Assist with quality assurance, troubleshoot technical issues, and customer coordination during implementation.
  • Collaborate with the Customer Success, Account Management, Engineering and Infrastructure team where needed to coordinate contact with customers to relay issue management and resolution to the customer at each stage.
  • Document repeatable ticket issues in the knowledge base for future use by other support members and to expose as customer-facing articles for self-service.
  • Join the out-of-hour support rotation to take OOH calls from customers when needed.

Requirements:

  • Previous experience in technical customer support required.
  • Strong technical skill set including a demonstrated understanding of software technologies, web functionality, troubleshooting, and data file processing.
  • Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms.

Technical Skills:

  • Familiar with various data formats (JSON, XML, CSV, Metadata).
  • Experience with REST API configurations, SFTP, Cloud storage solutions, and batch processing.
  • Knowledge of JavaScript, IIS, Windows, SQL.
  • Working knowledge in firewalls, networks, Cloud Technologies, and SAAS applications.
  • Working knowledge of application integrations via export/import/ETL jobs or APIs.

What We Offer:

Occasional travel, domestically and internationally, may be required based on business needs.



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