Senior Housing Services and Income Officer

2 months ago

London, Greater London, United Kingdom SHP Full time

About the Role

We are seeking a highly skilled and experienced professional to join our Housing Services Team as a Senior Housing Services and Income Officer. As a key member of our team, you will play a critical role in supporting the work of our accommodation service teams and wider organisation.

Key Responsibilities

  • Scrutinise rent accounts for accuracy and seek approval for rent adjustments where necessary.
  • Provide specialist support and guidance to teams around benefit and welfare support updates, facilitating rent surgeries directly with accommodation-based service teams.
  • Ensure legal actions are managed accurately and to strict timelines to minimize risk and financial loss.
  • Monitor a small caseload of semi-independent accommodation stock with no on-site support.

About You

  • You will have proven experience of effective rent collection performance, with the ability to recognize and take corrective actions for self and others where performance is lower than target.
  • A proven ability to manage and prioritise a busy workload, working to meet deadlines and performance targets.
  • An understanding of the legislative framework relating to housing management and the welfare benefits system.
  • Experience of strong partnership working and understanding of Management Agreement arrangements with Registered Providers.
  • Experience of providing housing management support, including an understanding of effective assessment of needs and risk associated with the client group within a semi-independent accommodation.
  • The ability to effectively provide a senior support role within the team, ideally with experience of coaching or training support to achieve team objectives.

About Us

We are a leading provider of housing services and support to individuals in need. Our mission is to provide high-quality services that make a positive difference to the lives of our clients. We are committed to delivering excellent outcomes and making a lasting impact in our community.

What We Offer

  • A competitive salary and benefits package.
  • A comprehensive and integrated training programme designed to develop your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to make a real difference in the lives of our clients.

  • Housing Income Officer

    1 month ago

    London, Greater London, United Kingdom Wandle Housing Association Ltd Full time

    Job Title: Housing Income OfficerWe are seeking a highly skilled and motivated Housing Income Officer to join our team at Wandle Housing Association Ltd. As a key member of our housing customer service delivery team, you will play a vital role in delivering excellent services to our residents and ensuring that they receive the support they need to manage...

  • Housing Income Officer

    1 month ago

    London, Greater London, United Kingdom Wandle Housing Association Ltd Full time

    Job Title: Housing Income OfficerWe are seeking a highly skilled and motivated Housing Income Officer to join our team at Wandle Housing Association Ltd. As a key member of our housing customer service delivery team, you will play a vital role in delivering excellent services to our residents and ensuring that they receive the support they need to manage...

  • Income Officer

    2 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity dedicated to delivering exceptional housing management and maintenance services to its residents. With a strong focus on community engagement and customer satisfaction, we are seeking an experienced professional to join our team as an Income Officer.Job SummaryWe are...

  • Income Officer

    2 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity dedicated to delivering exceptional housing management and maintenance services to its residents. With a strong focus on community engagement and customer satisfaction, we are seeking an experienced professional to join our team as an Income Officer.Job SummaryWe are...

  • Income Officer

    4 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity dedicated to delivering high-quality housing management and maintenance services to its residents. With a strong focus on community engagement and customer satisfaction, we are seeking an experienced Income Officer to join our team.Job SummaryWe are looking for a...

  • Income Officer

    3 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About the RoleWe are seeking an experienced Income Officer to join our team at SW9 Community Housing. As an Income Officer, you will play a crucial role in ensuring that our organization maximizes its income through the effective collection of rent, service charges, parking, and other income owed to us by current and former tenants, leaseholders, Local...

  • Income Officer

    3 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About the RoleWe are seeking an experienced Income Officer to join our team at SW9 Community Housing. As an Income Officer, you will play a crucial role in ensuring that our organization maximizes its income through the effective collection of rent, service charges, parking, and other income owed to us by current and former tenants, leaseholders, Local...

  • Income Officer

    3 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity dedicated to delivering exceptional housing management and maintenance services to its residents. With a strong focus on community-based initiatives, we strive to create a supportive environment for our residents to thrive.Job Title: Income OfficerWe are seeking an...

  • Income Officer

    3 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity dedicated to delivering exceptional housing management and maintenance services to its residents. With a strong focus on community-based initiatives, we strive to create a supportive environment for our residents to thrive.Job Title: Income OfficerWe are seeking an...

  • Income Officer

    2 weeks ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    Job Title: Income OfficerLocation: LondonSalary: Up to 36000 per annumJob Type: Full Time, PermanentAbout SW9 Community Housing:SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on...

  • Income Officer

    1 month ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity responsible for delivering housing management and maintenance services for approximately 1,800 homes and several commercial and community buildings in the Stockwell/Brixton area on behalf of a G15 Housing Association, Sovereign Network Group (SNG).About the RoleThis...

  • Income Officer

    1 month ago

    London, Greater London, United Kingdom SW9 Community Housing Full time

    About SW9 Community HousingSW9 Community Housing is a resident-led social housing charity responsible for delivering housing management and maintenance services for approximately 1,800 homes and several commercial and community buildings in the Stockwell/Brixton area on behalf of a G15 Housing Association, Sovereign Network Group (SNG).About the RoleThis...

  • Senior Housing Services and Income Officer

    2 months ago

    London, Greater London, United Kingdom SHP Full time

    {"About the Role": "As a Senior Rent Income Officer at Single Homeless Project, you will play a crucial role in supporting the Housing Services Team in ensuring the accuracy of rent accounts and providing specialist guidance on benefit and welfare support updates. Your expertise will be instrumental in managing legal actions and minimizing risk and financial...

  • Senior Housing Services and Income Officer

    2 months ago

    London, Greater London, United Kingdom SHP Full time

    {"About the Role": "As a Senior Rent Income Officer at Single Homeless Project, you will play a crucial role in supporting the Housing Services Team in ensuring the accuracy of rent accounts and providing specialist guidance on benefit and welfare support updates. Your expertise will be instrumental in managing legal actions and minimizing risk and financial...

  • Senior Housing Services and Income Officer

    3 weeks ago

    London, Greater London, United Kingdom SHP Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Housing Services and Income Officer to join our Housing Services Team. As a key member of our team, you will play a crucial role in supporting the work of our accommodation service teams and wider organisation.Key ResponsibilitiesScrutinise rent accounts for accuracy and seek approval for...

  • Senior Housing Services and Income Officer

    3 weeks ago

    London, Greater London, United Kingdom SHP Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Housing Services and Income Officer to join our Housing Services Team. As a key member of our team, you will play a crucial role in supporting the work of our accommodation service teams and wider organisation.Key ResponsibilitiesScrutinise rent accounts for accuracy and seek approval for...

  • Senior Housing Services and Income Officer

    4 weeks ago

    London, Greater London, United Kingdom SHP Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Housing Services and Income Officer to join our Housing Services Team. As a key member of our team, you will play a crucial role in supporting the work of our accommodation service teams and wider organisation.Key ResponsibilitiesScrutinise rent accounts for accuracy and seek approval for...

  • Senior Housing Services and Income Officer

    4 weeks ago

    London, Greater London, United Kingdom SHP Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Housing Services and Income Officer to join our Housing Services Team. As a key member of our team, you will play a crucial role in supporting the work of our accommodation service teams and wider organisation.Key ResponsibilitiesScrutinise rent accounts for accuracy and seek approval for...

  • Income Management Officer

    4 weeks ago

    London, Greater London, United Kingdom Warrington Housing Association Full time

    Job Title: Income Management OfficerWe are seeking an experienced Income Management Officer to join our team at Warrington Housing Association. As an Income Management Officer, you will play a crucial role in delivering a high-quality income management service to our customers.Key Responsibilities:Manage all rent accounts, monitoring arrears and taking...

  • Income Management Officer

    4 weeks ago

    London, Greater London, United Kingdom Warrington Housing Association Full time

    Job Title: Income Management OfficerWe are seeking an experienced Income Management Officer to join our team at Warrington Housing Association. As an Income Management Officer, you will play a crucial role in delivering a high-quality income management service to our customers.Key Responsibilities:Manage all rent accounts, monitoring arrears and taking...