2nd Line IT Support Specialist
4 weeks ago
We are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.
Key Responsibilities:- Provide top-notch customer service and support via remote and onsite visits
- Work efficiently to meet customer Service Level Agreements (SLAs) and adapt priorities as needed
- Participate in the 24/7 support rotation and be available to respond to incidents at any time
- Perform regular network and Active Directory management tasks to ensure smooth operations
- Utilize the service desk system to report, update, and track incidents effectively
- Keep customers informed and up-to-date on the status of their issues
- Proven experience in 1st/2nd Line IT support, preferably in a helpdesk or MSP environment
- Strong technical knowledge of Microsoft Windows, including desktop and server operating systems
- Excellent written and verbal communication skills
- Able to work independently and under pressure
- Self-motivated and able to prioritize tasks effectively
- Good time management and priority handling skills
- Previous experience in a customer-facing role
- Ability to analyze root causes and provide technical documentation
- Professional working attitude and a commitment to delivering high-quality support
- Knowledge of Windows 7 & 10, Microsoft Office 2010+, MacOS X, Windows Server 2016/2019, AD Administration, Microsoft Exchange Server 2010 – 2016, Office 365, and networking technologies
This is an excellent opportunity for a skilled 2nd Line Support Engineer to join our team and progress in their career.
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2nd Line IT Support Specialist
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West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
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2nd Line IT Support Specialist
1 month ago
West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
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2nd Line IT Support Specialist
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West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
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2nd Line IT Support Specialist
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West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support EngineerWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide efficient remote and onsite support services to clients across the UKWork closely with the IT Support Manager to ensure seamless delivery of...
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2nd Line IT Support Specialist
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West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support Engineer Job DescriptionWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide top-notch customer service and support via remote and onsite visitsWork efficiently to meet customer Service Level Agreements...
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2nd Line IT Support Specialist
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West Yorkshire, United Kingdom Interface Recruitment UK Full time2nd Line IT Support Engineer Job DescriptionWe are seeking an experienced 2nd Line IT Support Engineer to join our growing team and provide exceptional technical support to our expanding customer base.Key Responsibilities:Provide top-notch customer service and support via remote and onsite visitsWork efficiently to meet customer Service Level Agreements...
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2nd Line IT Support Specialist
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